Skip to content
Sign Me Up

Flow5 Website Privacy Policy

Effective date: 6 August 2026

Last updated: 21 August 2026

Flow5 respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

This Privacy Policy applies only to the Flow5 public website and the information collected through our website forms, enquiries and marketing activities. The processing of information through the Flow5 workshop management platform is governed by separate subscription and data-processing terms.

1. Who We Are

The Flow5 website is operated by:

  • Registered company: FLOWDEVIX Pty Ltd
  • Trading name: Flow5
  • Registration number: 2026/658912/07
  • Address: 15 Eland Str, Sable Hills waterfront estate, Roodeplaat, Pretoria, 1001
  • Email: info@flow5.co.za
  • Telephone: +27 81 807 7751

In this policy, “Flow5”, “we”, “us” and “our” refer to the company identified above.

2. Information We Collect

When you interact with the Flow5 website, we may collect information that you provide voluntarily, including:

  • your name and surname;
  • cellphone number and email address;
  • workshop or company name;
  • workshop telephone number;
  • workshop address;
  • information about the size and structure of your workshop;
  • approximate monthly turnover range;
  • your current workshop-management requirements;
  • information submitted through contact, sign-up or enquiry forms; and
  • your preferred method of communication.

We may also automatically collect limited technical information when you visit the website, including:

  • your IP address;
  • browser and device type;
  • pages visited;
  • referring website;
  • approximate location;
  • website activity; and
  • cookie or session information.

3. How We Use Your Information

We may use your information to:

  • respond to your enquiries;
  • contact you about Flow5;
  • assess your workshop’s requirements;
  • process sign-up or early-access applications;
  • arrange demonstrations or consultations;
  • recommend an appropriate Flow5 package;
  • provide updates about Flow5 availability and expansion;
  • improve our website and marketing activities;
  • maintain website security;
  • prevent misuse or fraudulent submissions; and
  • comply with applicable legal requirements.

Where required, we will obtain your consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

4. Sharing Your Information

Flow5 does not sell your personal information.

We may share information with trusted service providers that assist us with:

  • website hosting;
  • website development and maintenance;
  • form and lead management;
  • email and WhatsApp communication;
  • website analytics;
  • marketing services;
  • cybersecurity; and
  • professional or legal services.

These providers may only use the information for the services they perform for Flow5 and must protect it appropriately.

We may also disclose information where required by law, a court order or a lawful request from a regulatory authority.

5. Cookies

The Flow5 website may use cookies and similar technologies to:

  • ensure that the website functions correctly;
  • remember visitor preferences;
  • understand how visitors use the website;
  • measure website performance; and
  • evaluate the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required, visitors will be given the option to accept or reject non-essential cookies.

6. Security and Retention

Flow5 takes reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to:

  • respond to enquiries;
  • maintain business and marketing records;
  • provide requested information or services;
  • comply with legal obligations; or
  • resolve disputes.

When information is no longer reasonably required, it will be deleted, destroyed or de-identified where appropriate.

7. Your Rights

Subject to POPIA, you may:

  • ask whether we hold personal information about you;
  • request access to your information;
  • ask us to correct inaccurate or incomplete information;
  • request deletion of information that we are no longer entitled to retain;
  • object to certain processing;
  • withdraw consent where processing is based on consent; and
  • unsubscribe from direct marketing.

We may require reasonable proof of identity before processing a request.

Requests may be submitted to:

You may also lodge a complaint with the Information Regulator of South Africa if you believe that your personal information has been processed unlawfully.

8. External Links and Payment Processing

The Flow5 website may contain links to external websites or services.

Card payments on this website are processed by Paystack. Flow5 does not collect or store full card numbers, expiry dates or CVC codes. Paystack’s privacy policy applies to the card details you enter on their checkout.

Flow5 does not control the privacy practices of those external parties. You should review their privacy policies before providing them with personal information.

9. Changes to This Policy

We may update this Privacy Policy when our website, marketing activities or legal obligations change.

The latest version will be published on this page with an updated “Last updated” date.

10. Contact Us

Questions or requests relating to this Privacy Policy may be directed to:

  • Company: FLOWDEVIX Pty Ltd
  • Information Officer: A Agema
  • Email: info@flow5.co.za
  • Telephone: +27 81 807 7751
  • Address: 15 Eland Str, Sable Hills waterfront estate, Roodeplaat, Pretoria, 1001